The rules of what to say and do on calls to pass your assessment would change constantly and you would fail assessments because no one told you about it. And to top it all off they closed down the sight suddenly and forced everyone to be at home advisors where you needed to have a specified room dedicated to work with no paper products no decorations and no one was allowed in during work times. A great entry level position foe tech support. If you were in charge, what would you do to make Conduent a better place to work? ACSP certification verifies that you understand macOS core functionality and that you can configure key services, perform basic troubleshooting, and support multiple Mac users. Conduent selected this as a representative review. Proactive and intelligent solutions to support rapidly changing legal and regulatory environments in the era of digital transformation. Great place to work really don't feel like writing a book but this company is great moved up 2 times within in 8 months and they provided me with leave when I was going through a hard time in my life. The client is so strict that they are invasive. Transform your operations and drive new levels of efficiency and security with our lending, mortgage and payment processing solutions. What is the work environment and culture like? There is an "if the standard procedure doesn't solve your tech problem, it's your fault" environment. How STUPID this cliff (ceo) guy is way beyond me. Nous avons reçu des activités suspectes venant de quelqu’un utilisant votre On-cam classes (need to be able to turn on web-cam during the whole class or just random cam checks. Explore information on salaries, job satisfaction, skills and more. Account activation and customer data management, Channel mix: phone, web, email, chat, social media, text, Provide an excellent, true-to-brand experience while reducing/controlling costs, Train employees for optimal cultural alignment with your company, Leverage best-practice-based programs to ensure well-trained and productive agents, satisfied customers and operational success, 30% Net Promoter Score improvement by offering lower friction channels (chat, self-serve, app), 20% reduction in average handle time through the use of Conduent Automation Suite, 30% increase in call deflection through cross-channel knowledge management and implementation of virtual agents. Choose a product and we’ll find you the best solution. The equipment they came me (keyboard, monitor/combo, mouse) was greasy, dirty, covered in hair) it was absolutely disgusting. What is a typical day like for you at Conduent? continuez à voir ce message, veuillez envoyer un email à Where to start? My roommate stayed with company and became an at home advisor due to financial reasons however we live in a two bedroom apartment with a few people so we asked the company what we could do to make a place for his 'office room' and they told him 'we'll just set it up in the bathroom!'. Our auto, aerospace and defense industry solutions help you improve processes and performance throughout your organization. Constantly threatened with being "promoted to customer" because of client guidelines. literally no idea. I've worked here for about 4 months. Things like processing payments, managing records, issuing licenses and reviewing claims. What is the best part of working at Conduent? after leaving that class I went on to the second round of training and it was like everything I was taught in 4 weeks was pointless. The postion was remote which was awesome being at home. Recruiter said there is room for advancement cause it seems like the company can't keep employees. T1 Technical Support Representative (Former Employee) - Tigard, OR - November 10, 2019. Conduent is a very flexiable place to work. I had a technical support supervisor who basically knew the job very well but would sometimes berate me like I was a child. Rate your employer. When you hit nesting you're just lost. Constant system issues, which the rep must deduct from time worked even though it is the company's system that fails. Then when I tried to file my Short Term Disability, for my maternity leave it was denied because Conduent has the wrong information in my file and neglected to tell their staff that they have a 6month look back period. If you can’t give people the schedule they wants, than let them keep what they had before. These clients include the majority of Fortune 100 companies and over 500 government entities. After the three weeks of training you take a final exam of everything you learned in training. They try and make it fun and have improved new hire training. You’re never good enough with this company, you either get a 100% for you calls grading or a 0% Now I’m not asking for a cookie for doing a good job, but it would be nice to not be put down all day about how you could have done better. We believe effective Customer Service starts with properly understanding the problem. Leadership is committed to creating internal career paths for employees and I’ve had the honor to watch employees grow and thrive. Please help us keep Glassdoor safe by verifying that you're a How flexible are your working hours at Conduent? Wir haben einige verdächtige Aktivitäten von Ihnen oder jemandem, der in Ihrem Tenured and senior workers were neglected in favor of new hires. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. Pretty quick hiring process (a week or two).About 6 weeks of training. If you prefer hands-on classroom learning, check the course schedule for a list of courses available at Apple Authorized Training Providers (AATPs) worldwide. I was able to kiss her behind enough to get promoted for .50 cents more but with way more responsibility! Help people considering your employer make a good choice. After passing your exam and earning your certification, you will receive an email about your certificate. e-mail ons: Learn about Conduent culture, salaries, benefits, work-life balance, management, job security, and more. Find jobs … They say 90% of the job is looking things up the other 10% is talking to customers. This is your typical soulless corporate job. 60 reviews from Conduent employees about working as a Technical Support Representative at Conduent. The Conduent Innovation Center at Florham Park is a state-of-the-art facility to enable highly-personalized immersive workshop experiences to explore solutions to key industry challenges. They took away our nice fancy coffee machine and pretty much anything 'nice' the company would do for us like luncheons. Really don’t have anything to say about this place it’s a great place to work. 25%say women are treated fairly and equally to men. To date Im still missing back pay. The customers are rude, yes...but I've worked in customer service for over 10 years..I'm used to that....but the back office works of this company is absolutely terrible. The macOS Support Essentials exam is also available at Apple Authorized Training Provider (AATP) locations worldwide. It was okay at first. How many sick days do you get per year? If I knew y’all will be bouncing people up and down, i wouldn’t work there. They will impose a schedule on you and you can’t even say something about it. Digital Risk and Compliance Legal Solutions They don’t care about your personal life situation. No knowledge of what client you will be supporting until you are fully hired. On-cam classes (need to be able to turn on web-cam during the whole class or just random cam checks. The client they serve is a cool company but you get none of the benefits of working with them through this contractor. Still hasn't happened. Lack of competent support, training is not structured well, company seems to run but doesn't know how to walk yet. Leadership is transparent and engaged. Proactive and intelligent solutions to support rapidly changing legal and regulatory environments in the era of digital transformation. The last manager was a budding supervisor and I was trying to ask him for help with something several times. Conduent barely has any advancement even though they say they do. You’ll schedule your exam session in advance, and you should plan to complete the exam in one sitting in a private space. I had a technical support supervisor who basically knew the job very well but would sometimes berate me like I was a child. A lot of things that you learn along the way seem to be Urban legends, which you generally find out about at the least convenient times. Conduent Labs is our core research engine, powered by scientists and engineers who are 100% devoted to technology innovation. Then when you complain they say that they require all employees to have an open schedule. The worst job ever. When you call HR they looped around in circles before you actually speak with someone. Help ons de veiligheid van Glassdoor te verzekeren, door te bevestigen dat u Services and Solutions; Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for … Flexible hours when you need it but always a full 40 hours provided. The CEO is leaving I’m sure it will be the same. Didn't take long to see why. eine E-Mail an , Got schedule impose on me three times the fourth one was a no no but they wouldn’t even listen because “you signed to work any given schedule” NONSENSE. The Apple identity is a seal of approval and a promise of excellence. Management lies constantly to staunch complaints. When you are authorized or certified in your area of business or expertise, you also represent Apple. they throw you in and expect you to learn that way. Also the system was always crashing which makes it hard to do your job. Bitte helfen Sie uns Glassdoor zu They observe you and do not allow you to observe them. 2020 For businesses and governments, we transform business processes by automating and streamlining mission-critical operations through the latest technology solutions – driving efficiencies, improving security, and enabling revenue growth while creating seamless end user experiences. They really dont care about. Trainer was on cam 80% of the class. there is plenty of room for advancement but you need about 5 promotions before starting to get off the phone. Travelers aren’t known for their loyalty–they go where the deals are. Our human resource services include advisory, technology and administration solutions to help you effectively manage your HR programs while engaging your employees in their health, wealth and careers. réseau internet. We have been receiving some suspicious activity from you or someone sharing your Employee engagement and satisfaction coupled with highest priority customer service, is what drives our business. No review to be left I learned a great deal as my first real position as a technical support advisor. They teach the theory and concepts without allowing you to observe live calls.

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